Virtual Integrated Animal Hospice Support Plans
You’ve done the reading. You understand what’s ahead. And you’re ready to have someone walk through it with you.
Getting here took something. The decision to seek this level of support — for your pet, and for yourself — isn’t a small one. It means you’ve faced what’s happening honestly, and you’re choosing to move through it with as much clarity, preparation, and support as possible.
That’s exactly what these plans are designed to provide.
For too long, access to this kind of credentialed, specialized hospice support has depended entirely on geography — on whether a family happened to live within reach of a qualified practitioner. That barrier no longer exists. The Virtual Integrated Support Plans bring the full depth of Telos’s expertise directly to your family, wherever you are in the United States. This is not a lesser version of in-person support. It’s the same philosophy, the same credentials, the same commitment — delivered through the tools that make distance irrelevant.
Each of the four Virtual Integrated Support Plans outlined below is built around a specific stage of your pet’s journey — from early palliative care through to end-stage hospice support. They’re designed to adapt as your pet’s needs evolve, and to give you a level of access, guidance, and presence that matches where you actually are — not a one-size-fits-all package.
Before enrollment in any plan, every family moves through an initial consultation — a dedicated, unhurried session where Lorrie learns about your pet’s history, your family’s situation, and assesses which plan level is the right fit. There is a fee for the consultation. From there, enrollment is straightforward and the support begins.
You don’t have to figure out which plan is right on your own. That’s exactly what the consultation is for.
NOT SURE WHICH LEVEL IS RIGHT FOR YOUR PET?
Your pet may not need hospice support yet — and that’s worth knowing.
If your pet is aging but hasn’t received a terminal or life-limiting diagnosis — or if their needs are still relatively manageable — the Core Level Support Plan may be the better starting point. It’s designed specifically for families with senior and geriatric pets whose needs are evolving, but who aren’t yet in hospice territory.
Starting at the right level matters — for your pet’s wellbeing, for your family’s experience, and for making sure the support you’re receiving is genuinely matched to where you are right now.
A NOTE ON ELIGIBILITY
Virtual Integrated Support Plans are available to families anywhere in the United States — with one exception. Families within Telos’s established in-person service area are enrolled through the in-person plans, which include the option for in-home appointments alongside virtual support.
Not sure whether you’re in the in-person service area? The Greater Ann Arbor service area includes Dexter, Chelsea, Pinckney, Ypsilanti, Canton, Northville, Plymouth, Whitmore Lake, Howell, Brighton, South Lyon, and surrounding areas. If you’re outside that area — or if you’re not sure — send an email to telos.cares@gmail.com and we’ll sort it out together.
Who these plans are for
You don’t need a terminal diagnosis to be in the right place.
The word “hospice” can be misleading. These plans aren’t exclusively for pets facing imminent end of life — they’re for any family whose pet is experiencing a level of decline, disease progression, or complex caregiving demand that requires structured, expert support.
A pet managing severe osteoarthritis, chronic kidney disease, or geriatric onset laryngeal paralysis may need Level Two or Three support — with or without a terminal diagnosis alongside it. Some pets are navigating age-related decline and progressive disease simultaneously. Some have also developed a terminal diagnosis on top of that. The boundaries between these categories are often blurrier in real life than they appear on paper.
One of the most common reasons families arrive here later than they should is straightforward: no one told them when to come. Veterinary teams do exceptional work identifying when a pet’s care needs are shifting — but the framework for what a family should do next, and when, often isn’t there. If your vet has mentioned comfort care, closer monitoring, or quality of life conversations — that’s the signal. This is what comes next.
What determines the right plan level isn’t the label on the diagnosis. It’s what your pet and your family are actually living with, day to day. That’s exactly what the initial consultation is designed to assess — carefully, honestly, and without assumption.
Four levels of support, each designed for a specific stage of your pet’s journey. Every plan is built to adapt as your pet’s needs evolve — and can be upgraded, downgraded, or cancelled at the end of any monthly billing cycle.
LEVEL ONE
Virtual Palliative Care Support
$85 / month
For families whose pet’s needs are beginning to shift — comfort is becoming a more active consideration, daily life is changing, and having a credentialed person to call and check in with regularly makes all the difference. Things are changing, but they’re still manageable.
WHAT'S INCLUDED
— Two virtual appointments or one in-home appointment per month
—Expert support connecting you with vital resources close to home
— veterinary professionals, pet care providers, products, and more tailored to your pet's and family's evolving needs.
— Complimentary access to the virtual learning hub on palliative care topics for caregivers
— Complimentary download of the Telos Quality of Well-Being Assessment Tool
LEVEL TWO
Virtual Early Hospice Care Support
$190 / month
For families navigating a life-limiting diagnosis in its early stage — or a progressive disease process or age-related decline that requires closer monitoring and more structured support. The caregiving demands are increasing. Questions are arising that need real answers. And having a crisis safety net in place, for the moments that arrive unexpectedly, brings a level of relief that’s hard to overstate.
WHAT'S INCLUDED
— Three virtual appointments per month
— Expert support connecting you with vital resources close to home — veterinary professionals, pet care providers, products, and more tailored to your pet's and family's evolving needs.
—One complimentary virtual certified grief companioning session per month
— 24/7 crisis support via phone
— Complimentary access to the virtual learning hub on palliative care topics for caregivers
— Complimentary download of the Telos Quality of Well-Being Assessment Tool
LEVEL THREE
Virtual Transitional Hospice Care Support
$365 / month
For families whose pet is in the mid-stage of a life-limiting diagnosis, or experiencing increasing age-related decline — and where the caregiving demands have become significantly more complex. The physical needs are greater. The emotional weight is heavier. And the need for more frequent, more present, more responsive support has become undeniable. This is where the depth of the relationship between family and practitioner becomes most felt.
WHAT'S INCLUDED
— Three virtual appointments per month
— Expert support connecting you with vital resources close to home — veterinary professionals, pet care providers, products, and more tailored to your pet's and family's evolving needs.
— Access to support via text, 8AM–7PM
— 24/7 crisis support via phone
— One complimentary virtual certified grief companioning session per month
— Complimentary access to the virtual learning hub on palliative care topics for caregivers
— Complimentary download of the Telos Quality of Well-Being Assessment Tool
LEVEL FOUR
Virtual Enhanced Hospice Care Support
$495/ month
For families in the hardest stretch — a pet in late to end-stage illness, or advanced age-related decline with limited or no mobility, requiring intensive daily nursing care and the highest level of support and presence. This is where everything that’s been built together — the plan, the relationship, the preparation — becomes most essential. No family should navigate this stage alone. At Level Four, they don’t have to.
WHAT'S INCLUDED
— Four virtual appointments per month
— Expert support connecting you with vital resources close to home — veterinary professionals, pet care providers, products, and more tailored to your pet's and family's evolving needs.
— Access to support via text, 8AM–7PM
— 24/7 crisis support via phone
— One complimentary virtual certified grief companioning session per month
— Complimentary access to the virtual learning hub on palliative care topics for caregivers
— Complimentary download of the Telos Quality of Well-Being Assessment Tool
What to expect across all plans
Every plan — regardless of level — opens the door to a comprehensive range of support that most families didn’t know was possible until they have it. What follows is an honest picture of what that support actually involves.
Your pet's comfort & physical wellbeing
The practical, hands-on layer of care that makes daily life better
— Coaching on recognizing behaviors that can signal anxiety, discomfort, pain, nausea, or distress — so you’re never left guessing
— Coaching on proper administration of medications and troubleshooting caregiving challenges, using Fear Free principles
— Help and perspective on appetite challenges — including those that are unreliable, waning, or absent
— Recumbency care education for pets with limited or no mobility
— Support with hygiene care as your pet’s needs increase
— Virtual environmental safety assessments — home and outdoor — with ideas to maximize wellbeing, safety, and mobility from wherever you are
— Access to the Telos lending library — comfort care products, assistive devices, and enrichment tools selected specifically for your pet's needs. Items that can be safely shipped to you are mailed directly to you — yoga mats, assistive devices, pee pads, diapers, and more — subject to current inventory availability, for the duration pf your pet's hospice care
— Regular quality of well-being assessments using a strengths-based approach that considers not just your pet’s physical health, but their emotional and mental wellbeing tool
Your knowledge & confidence
Understanding what’s happening — and what to do about it
— Education on what to expect with the trajectory of your pet’s diagnosis or decline — so nothing catches you off guard
— Enrichment education to support mental and emotional wellbeing, with a focus on pets managing mobility issues or cognitive decline
— Education on the natural dying process — what’s expected in the weeks leading up to and during it — to reduce fear and anxiety when the time comes
— Guidance on emergency comfort care kits appropriate for your pet’s specific diagnoses
Your support network
Connecting you with the right people, resources, and conversations
— Advocacy to facilitate the most robust, informed conversations with your veterinary team possible
— Liaising with veterinary interdisciplinary teams to strengthen communication channels — critical in hospice and palliative care
— Support preparing for and navigating veterinary appointments, whether in a brick-and-mortar or house call setting
— Connecting you with local resources tailored to your pet’s and family’s evolving needs — veterinary professionals, pet care providers, pet care providers, products, and more including veterinarians in your area who can provide palliative, emergency, hospice, end-of-life, and home euthanasia care.
— Complimentary coaching of your pet’s sitters and dog walkers on essential caregiving best practices — monitoring wellbeing, administering medications, proper use of assistive devices, and recognizing signs of discomfort or trouble (available during in-home appointments at Levels Two, Three, and Four)
Your emotional wellbeing
Because you matter too — and anticipatory grief is real
— Deep, meaningful emotional support for guardians and caregivers — and their pets
— Certified grief companioning throughout the process — not just at the end
— Effective communication, nuanced understanding, and zero judgment — always
— Support through anticipatory grief, the grief experienced during a pet’s decline, and bereavement after their death
End of life coordination
Preparation, planning, and presence for whatever the ending looks like
— Education and support on aftercare options — beyond cremation and burial
— Assistance with memorialization
— Support and coordination around humane euthanasia care
End-of-life care doesn’t always follow a predictable path. Humane euthanasia is one possible ending — and having a plan for it is something Lorrie strongly advocates for, regardless of how a pet’s final days ultimately unfold. Some pets experience a natural death when conditions are right and the veterinary team is fully supportive. Others decompensate suddenly, without warning. Preparing for all of these possibilities — rather than assuming one outcome — is part of what this support provides.
A NOTE ON ACCESSIBILITY
The belief that every family should be able to move through their pet’s decline or terminal diagnosis with access to real support and information — regardless of financial means — is central to how this practice operates. Families with limited resources or who aren’t ready for ongoing professional virtual pet palliative, hospice and end-of-life support can access free caregiving resources, articles that aren’t behind a paywall, and affordable virtual presentations — all designed to help families understand what to expect, assess symptoms, navigate difficult decisions, and have meaningful conversations with their veterinarian throughout their pet’s decline.
Virtual Integrated Support Plans can be upgraded as your pet's needs increase, downgraded or cancelled by the end of the monthly cycle.
The goal is to always make sure the level of support you're receiving genuinely matches where you and your pet are — and that changes as things change
VETERINARY OVERSIGHT
In keeping with best practices in animal hospice and palliative care, all pets enrolled in a support plan need to be assessed by their primary, palliative care, or hospice veterinarian at a minimum of every two months — and more frequently as their condition warrants. Lorrie works alongside your veterinary team, not in place of it. That relationship remains central to your pet’s care throughout.
If you’ve read this far and something here feels right — trust that. The next step is straightforward: send an email and tell us what’s going on with your pet. You don’t need to know which plan is right, or whether your situation fits neatly into one of the levels described above. That’s what the initial consultation is for.
You’ve already done the hardest part — facing what’s happening and deciding to get support. Everything from here is just the next step, and the next one after that. Lorrie will walk them with you.
The best first step is an email.
When families first reach out, they’re often overwhelmed and carrying a lot. Email gives you the space to share what’s happening at your own pace — and gives Lorrie the space to respond thoughtfully, with real information, rather than reactively. It’s how this works best, from the very first contact.
Lorrie personally reads and responds to every email — typically within a couple of hours, and always the same day. You will not be waiting.
You’ve already done the hardest part. The rest is just the next step.